Features

Build A Program

Pricing

Resources

Sign In

EmpytMenuItem

asd

Solutions

Case Studies

Podcasts

Podcasts

Dig In: how research informs the customer journey

Dig In: how research informs the customer journey

Erin Cohen, Director, Consumer Insights at Tim Hortons, discusses the back-to-basics approach she’s spearheading at Tim Hortons, how consumers’ routines changed because of the pandemic, and how foundational research informs the customer journey.